Privacy Policy

1. Introduction

Pulse Technologies, Inc. ("Pulse," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password (encrypted), profile picture, and authentication data when you register
• Check-in Responses: Your answers to weekly check-in questions, including ratings, text responses, and selected options about your relationship satisfaction, communication quality, and emotional state
• Relationship Data: Information about your relationship dynamics, conflict patterns, communication styles, and areas of growth or concern
• Partner Information: Information related to your partner connection, including shared responses and relationship status
• Communication Data: Messages to our support team, AI coach interactions, and feedback you provide
• Payment Information: Subscription and transaction data (processed securely by our payment providers; we do not store full credit card numbers)

2.2 Information Collected Automatically

• Usage Data: How you interact with our Service, features used, time spent, and actions taken
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Log Data: IP address, browser type, access times, pages viewed, and referring URLs
• Location Data: General geographic location based on IP address (we do not collect precise GPS location)
• Cookies and Tracking: Cookies, pixels, and similar technologies to enhance your experience

2.3 Information from Third Parties

• Social Login: If you sign in via Apple or Google, we receive basic profile information as authorized
• Analytics Providers: We may receive aggregated analytics data from third-party services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your check-ins and generate personalized AI insights
• Facilitate partner connections and shared experiences
• Send you notifications, reminders, and updates about your account
• Process payments and manage subscriptions
• Respond to your inquiries and provide customer support
• Analyze usage patterns to enhance features and user experience
• Detect, prevent, and address security issues and fraud
• Comply with legal obligations
• Send promotional communications (with your consent)

4. Artificial Intelligence and Machine Learning

Pulse uses AI and machine learning technologies to provide personalized relationship insights and coaching. Here's how we use these technologies:

4.1 How AI Processes Your Data

• Personalized Insights: AI analyzes your check-in responses to identify patterns and generate tailored relationship advice
• Conversation Analysis: AI processes your interactions with the coach feature to provide contextual guidance
• Trend Detection: Machine learning identifies changes in your relationship satisfaction over time
• Content Recommendations: AI suggests relevant exercises, articles, and tools based on your needs

4.2 AI Model Training

4.3 Human Review

In limited circumstances, our team may review anonymized AI interactions to:

• Ensure AI responses are safe and appropriate
• Improve the quality and accuracy of insights
• Address reported issues or concerns

Any human review is conducted by trained personnel under strict confidentiality obligations, and your identifying information is removed where possible.

5. How We Share Your Information

5.1 With Your Partner

When you connect with a partner, certain check-in responses are shared with them as part of the Service. Responses you mark as "private" remain visible only to you. You control what is shared through your privacy settings.

5.2 Partner Disconnection

If you disconnect from a partner (or they disconnect from you):

• Your individual data remains in your account
• Shared response comparisons are no longer accessible to either party
• Historical shared data may be retained in backups for a limited period
• Neither partner can access the other's private responses
• You may request complete deletion of shared data by contacting support

5.3 With Service Providers

We share information with trusted third parties who assist us in operating our Service:

• Cloud Hosting: For secure data storage and processing
• Analytics: PostHog for understanding usage patterns (anonymized data)
• Payment Processing: Stripe and RevenueCat for subscription management
• Authentication: Better Auth and social login providers
• AI Services: For generating personalized insights (data is processed securely)

5.4 For Legal Reasons

We may disclose your information if required to:

• Comply with legal obligations or valid legal processes
• Protect our rights, privacy, safety, or property
• Enforce our Terms of Service
• Respond to claims that content violates others' rights
• Protect the safety of our users or the public

5.5 Business Transfers

If Pulse is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal data.

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing and authentication
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure cloud infrastructure with redundancy

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovering the breach (as required by applicable law)
• Provide details about the nature of the breach and what data was affected
• Explain what steps we are taking to address the breach
• Offer guidance on how you can protect yourself
• Report to relevant regulatory authorities as required by law

We maintain incident response procedures and conduct regular security assessments to minimize the risk of data breaches.

8. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke previously given consent

To exercise these rights, visit your account settings or contact us at privacy@pulsetherapy.app. We will respond to your request within 30 days.

9. Push Notifications

With your permission, we may send push notifications to:

• Remind you about weekly check-ins
• Notify you when your partner completes their check-in
• Share relationship tips and insights
• Alert you to important account updates

You can manage notification preferences in your device settings or within the app.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@pulsetherapy.app, and we will take steps to delete such information.

11. Third-Party Services

Our Service integrates with the following third-party services:

• PostHog: Analytics and product insights
• Stripe: Payment processing
• RevenueCat: Mobile subscription management
• Apple/Google: Authentication services
• OpenAI/Anthropic: AI-powered insights generation

These services have their own privacy policies, and we encourage you to review them.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use our Service
• Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Service.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Because there is no uniform standard for interpreting DNT signals, Pulse does not currently respond to DNT browser signals.

However, you can manage your privacy preferences through:

• Your browser's cookie settings
• Your device's privacy settings
• The privacy controls within our app
• Contacting us to opt out of certain data collection

14. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion:

• Most personal data is deleted within 30 days
• Some data may be retained for legal compliance (up to 7 years)
• Anonymized data may be retained for analytics purposes
• Backup data is purged according to our retention schedule

15. International Users

Pulse is operated from the United States. If you access our Service from outside the US, your information may be transferred to and processed in the US or other countries with different data protection laws.

For EU/EEA Users: We comply with GDPR requirements and process your data based on consent, contract performance, and legitimate interests. You have additional rights including data portability and the right to lodge a complaint with a supervisory authority.

16. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

16.1 Your Rights

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect, the purposes for collection, and the categories of third parties with whom we share it
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information (note: we do not sell your personal information)
• Right to Limit Use: Limit the use of sensitive personal information to purposes necessary for providing the Service
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

16.2 Categories of Information We Collect

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, device IDs)
• Commercial information (subscription history)
• Internet activity (usage data, app interactions)
• Geolocation data (approximate location based on IP)
• Inferences (relationship insights derived from your data)
• Sensitive personal information (relationship and emotional data)

16.3 How to Exercise Your Rights

To exercise any of these rights, you may:

• Email us at privacy@pulsetherapy.app
• Use the privacy controls in your account settings
• Submit a request through our website

We will verify your identity before processing requests. We will respond to verifiable consumer requests within 45 days. If we require more time, we will inform you of the reason and extension period in writing.

16.4 Authorized Agents

You may designate an authorized agent to make requests on your behalf. We may require proof of authorization and verification of your identity.

16.5 Sale of Personal Information

17. Health Information Disclaimer

While we treat your relationship and emotional data with strict confidentiality, please be aware:

• Our AI coach is not a licensed therapist or mental health professional
• The Service is for informational and educational purposes only
• We may be required to disclose information pursuant to valid legal process
• For serious mental health concerns, please consult a licensed professional

18. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in the app

Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

19. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@pulsetherapy.app
• Support: support@pulsetherapy.app

We aim to respond to all inquiries within 30 days.